Privacy policy

IssueTissue® respects the privacy of all users of its website and makes sure that the personal information you give us is treated confidentially. We use your details to process the orders as quickly and easily as possible. For any other purposes, we will only use these details with your permission. IssueTissue® will not sell your personal details to third parties. If we make information available to third parties, this is necessary to fulfil your order. 


Data processing

We use personal data of our customers for the following services

If you fill in a contact form, we need your name and e-mail address to process your request. In order to answer your questions about IssueTissue® in the best possible way, we will store your personal details with your permission.

Third parties.

IssueTissue® will not sell your personal data to third parties. Just like our own employees, the employees of the third parties we use are obliged to respect the confidentiality of your data. They have concluded a processing agreement with us. Should they wish to use your data for a different purpose, they must inform us first so that we can ask you for your prior consent.



When you visit our website, you automatically agree to receive functional and anonymised analytical cookies. The cookies help us gain insight into the use of our website. This enables us to improve our website and services. Our cookies do not collect any personal information.


Which cookies do we use and why?

IssueTissue® only uses analytical cookies. Below we explain the different cookies.

Analytical cookies

To measure is to know.

At IssueTissue®, customer friendliness is a top priority. That is why we are constantly improving our website. To do so, we use information from analytical cookies.

Google Analytics


With cookies from Google Analytics, we measure how you use our webshop and how you found us. We use this knowledge to improve our website. Without these cookies, it would take us a lot longer to make improvements.


This cookie is from Google and is deleted after a maximum of two years. Some cookies are deleted after 30 seconds or a minute.


Google does not share anonymous data with third parties.


Posted by

Expires after



2 years

Identifies a unique visitor


24 hours

Identifies a unique visitor


90 days

This cookie sends information about AdWords campaigns launched by IssueTissue®.nl to Google Analytics and AdWords. This makes it possible to measure AdWords Conversions. Based on this data, we know which campaigns work and which do not.

Your rights as a data subject

The new General Data Protection Regulation lays down a number of rights that you, as a citizen of Europe, can exercise. Some of these rights already existed, but they have been strengthened. New ones have also been added.
Right to information on processing
Organisations are obliged to inform the public about the processing of personal data. You have the right to know what happens to your data and why. This applies to any new processing. IssueTissue® will always inform you when your details are collected and what happens to them. This can also be done in the form of information on our website. We only need to inform you again if it has been established that you were informed, for example by sending an e-mail to an e-mail address specified by yourself.
Right of access and rectification
If you wish, you can ask us whether your personal data are being processed automatically and what data they contain. You are not obliged to explain your request for inspection. In addition, as a parent or legal representative, you may make an access request for children up to the age of 16. Incidentally, offline data is also covered by the right of inspection, with the exception of data from documents that have already been stored in an archive repository. You also have the right to ask us to amend, supplement, delete or block data that is factually incorrect, incomplete, irrelevant or is used or collected in a way that contravenes the law. We must also inform external parties who work with your details on behalf of IssueTissue®, and we will of course inform you as a data subject about this.
Right to be forgotten
There was already a right to rectification and deletion, but it is now called the right to be forgotten. Furthermore, your rights in this area have been extended. Thus, the right is no longer limited to the deletion of objectively incorrect data, incomplete data or data that is no longer relevant. You may have your personal data deleted if:
  • the data are no longer necessary for the purpose for which they were collected or processed.
  • You withdraw your consent to processing or you object to processing.
  • We have processed your data unlawfully.
  • password data must be deleted on the basis of a rule of Union or national law.
  • it concerns data of children younger than 16 years.
Of course, we will also pass this on to third parties who work with the data on our behalf and, of course, to you as a data subject.
Right to object
You can ask us to stop using your personal data. We call this the right to object. You may ask us to do so if we use your data for marketing purposes, but also if you have special personal reasons for doing so, for example if you do not want someone who works for us to be able to view your ‘sensitive’ data. We must then decide within four weeks whether we will stop using the data.
Right to data portability
The right to portability, data portability, means that personal data must be able to be transferred easily, for example if you want to switch. A consumer may ask an organisation to transfer his digital personal data directly. This only concerns digital personal data that has been collected and processed with or without your consent. We are obliged to provide the data in a form that can be easily reused by another organisation. We may use a so-called API link (application programming interface) for this purpose. The link enables a connection between the system or application of IssueTissue® and that of a third party, for example Post NL.
Rights of data subjects in profiling
Profiling is another word for the automated processing of personal data. As a consumer, you have the right not to participate in profiling for marketing purposes. For example, on the basis of information collected, a profile of you can be made which can be used to predict your purchasing behaviour. For example, on the basis of your profile, specific offers can be mailed to you. If you do not appreciate this, you can object. We are obliged to immediately cease processing your data for direct marketing purposes.
Withdrawal of consent
What you will notice most from the General Data Protection Regulation is that we will inform you much more than before about our data processing. And we are now also obliged to ask you for your prior consent. And this will be done differently than in the past. For example, a page where we ask for your permission and where we have already ticked the permission box in advance is no longer legally valid. From now on, you will have to put a tick in the box yourself, or give IssueTissue® active permission for a specific action or processing of your personal details. Before the AVG, a so-called pre-ticked box was sufficient. You are always free to withdraw your consent.

Contact details

Do you want to exercise one of your rights? Then you can submit your request and e-mail it to Or in writing via Jan Camperstraat 5 – Building 5 Unit 0.19 – NL 6416 SG Heerlen You may also call us. We can be reached at telephone number: +31 70 363 09 18 This privacy policy may be changed at any time. We will publish these changes here and, if appropriate, you will be informed by e-mail. If you have any further questions about the IssueTissue® privacy policy, please contact us. Our customer service will help you if you need information about your details or if you want to change them. In the event that our Privacy Policy needs to be amended, you will always find the most recent information on this page.